Sales Questions
Do I need an appointment to visit the Arcuo Interiors showroom, or can I walk in?
Walk-ins are always welcome, but we recommend booking an appointment for dedicated time with a designer. This ensures we can give you our full attention and tailored advice.
How does the interior design service process work from consultation to completion?
It begins with a personalized consultation where we learn your goals, budget, and style preferences. From there, our team creates detailed plans and material selections. Once approved, we coordinate supply and installation, guiding you through every step until the project is complete.
Can you source specific products or brands not displayed in the showroom?
Yes. While we feature curated brands in our showroom, we can often source additional products through our supplier network to meet your vision.
Do you provide full renovation services, or only supply cabinetry and fixtures?
We do both. Whether you need cabinetry and hardware only, or full project management including demolition, construction, and finishing, we have you covered.
How long does it typically take from placing an order to installation?
Timelines vary depending on product selection and project scope. Cabinets typically take 6–10 weeks for delivery, while full renovations may require additional lead time. We’ll provide a clear schedule upfront so you know what to expect.
Technical Questions
What cabinet lines do you carry, and how do Merit Kitchens and Lectus differ?
We proudly carry Merit Kitchens and Lectus, two Canadian cabinet lines known for their quality and versatility. Merit focuses on premium, fully customizable cabinetry, while Lectus offers a more streamlined line with excellent value, perfect for modern kitchens, bathrooms, and closets.
Can your designers help me plan both kitchens and bathrooms within the same project?
Yes. Our design team can create a cohesive plan that ties your kitchen and bathroom together—balancing function, flow, and finishes so your entire home feels unified.
Do you offer custom closet systems, or are they modular?
We design custom closet solutions tailored to your space and lifestyle. Whether you need a simple wardrobe or a fully built-in walk-in system, we create storage that blends seamlessly with your home.
How do you ensure proper installation of products like Aquabrass fixtures or Stylish sinks?
Our licensed installers and trusted trade partners handle every detail to manufacturer specifications. We work with premium brands like Aquabrass and Stylish, ensuring long-lasting performance and a flawless finish.
Can I see samples of Centura Tile and Richelieu hardware in your Thunder Bay showroom?
Yes. We showcase curated samples of Centura Tile and Richelieu hardware so you can touch, compare, and visualize them in person before making your selections.
Billing Questions
What payment methods do you accept for design services and product purchases?
We accept major credit cards, debit, e-transfer, and certified cheques.
Do you require a deposit before starting a kitchen, bathroom, or closet project?
Yes. A deposit is required to secure materials and reserve installation dates. The amount depends on the project scope.
How are payments structured for larger renovation projects?
Payments are typically divided into milestones: deposit, progress payments during the project, and a final balance upon completion. This keeps the process transparent and manageable.
What is your policy on returns and exchanges?
Special-order items are non-returnable. Stock items may be returned or exchanged within 14 days if they are in original condition.
How do product warranties work?
Warranty coverage varies depending on the manufacturer and product line. Our team, upon request, can answer any questions about what is covered and guide you through the details of your product’s warranty.